Refund Policy
Last updated: January 2025
1. 14-Day Money-Back Guarantee
We stand behind LongevityHub Pro. If you're not satisfied with your subscription for any reason, you may request a full refund within 14 days of your initial paid subscription. No questions asked — we'd just appreciate your feedback so we can improve.
2. Eligibility
- The refund request must be submitted within 14 calendar days of your first paid charge (monthly or annual).
- Applies to your first paid billing cycle only. Renewals and subsequent billing cycles are not eligible under this guarantee.
- Free trial periods are not charged and therefore do not require a refund — simply cancel before the trial ends.
- Refunds are issued to the original payment method, processed by our payment provider Lemon Squeezy.
3. How to Request a Refund
To request a refund, please contact our team from the email address associated with your account. Include:
- The email address on your LongevityHub Pro account
- The date of your subscription purchase
- (Optional) A brief note on why you're requesting a refund — feedback helps us improve
We aim to respond within 2 business days. Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
4. What Happens After a Refund
Once a refund is issued, your subscription is cancelled and access to LongevityHub Pro ends immediately. You're welcome to start a new free trial or subscribe again in the future.
5. Renewals and Cancellations
Subscriptions renew automatically at the end of each billing period. You can cancel anytime from Settings → Billing to prevent the next renewal. Cancelling stops future charges but does not retroactively refund the current billing period (outside the 14-day window above), except where required by applicable consumer-protection law.
6. Statutory Rights
This Refund Policy is offered in addition to, and does not limit, any statutory rights you have under applicable consumer-protection law (including the EU 14-day cooling-off right for consumers).
7. Contact Us
Questions about refunds or billing? Visit our Contact page to get in touch.